FREQUENTLY ASKED QUESTIONS

Our storage units range from 6sqft to 320sqft.

If items are packed into boxes, we recommend:

• Number and label each and every Box, so that you know what is stored in each Box 
• Calculating the total number of boxes and any bulky items, and
• Call us at +65 6242 9191/ email us @ hello@boxpark.com.sg for an estimation of size needed OR hire our recommended movers to get a closest accurate size needed for storage.

Our rental terms are flexible, and customers can stay with us for as short as 7 days or as long as required.

Each storage unit is equipped with an individual alarm system. On top of that, our secure storage solutions are equipped with 24-hour digital CCTV surveillance at all access points, emergency exits and areas outside our compound, as well as a complete fire alarm, sprinkler and fire detector system. Finally, we ensure on-site security personnel is present to ensure the safety of stored items.

Yes, customers have round-the-clock (24-hr) access to storage area if there is a need to retrieve or store items at unconventional hours.

Yes, we offer both AC units and non-AC units. All our storage spaces are designed to be well ventilated with natural airflow and mechanical fans. This is to protect your items, especially if you are using our facilities for furniture storage, which may be susceptible to mould in a humid environment.

Yes, our storage company partners with Aon Singapore Pte Ltd to bring you affordable insurance schemes that have a coverage up to $50,000 against fire and theft. The insurance of the Master Policy is MSIG Insurance (Singapore) Pte Ltd.

Please note that the coverage will depend on the type of items that are being insured. Learn more about our insurance policy.

For individual registration, a valid NRIC or passport is required.

For company registration, you need the NRIC or Passport of authorized personnel, business profile with company stamp, and company authorization letter (if applicable).

Payments can be made via:

PayNow to:
• BOXPARK Pte Ltd:
• UEN: 201100612H
• Reference Number: Storage Unit #


Online Bank Transfer to:
• Our DBS current account
• No: 017-904405-7

Online payment:
• Via our website

An invoice will be send to you 8 days before payment due date and a late charge fee of SGD $30 will be incurred every 10 days after the payment due date.

Items that do not meet requirements for safety are not permitted into storage. These items include:

• Hazardous materials such as explosive and inflammable goods
• Perishable items which could decompose i.e. exposed foodstuffs
• Living items such as animals and plants
• Stolen or illegal goods such as drugs, firearms etc

Yes we do, we have trolleys available free of charge for customers’ use OR If you need to move from one place to another you may want to check out our trolleys for rent, call us at @ +65 6242 9191 to find out more.

Here are our additional perks as a storage provider:

• Cost-effective: Reasonably priced and cheap storage space option amongst other providers in the east.
• Smooth renting process: The entire process from enquiry, viewing units, getting extra storage space, and signing up, is prompt and fuss-free.
• Perfect for small businesses/start-ups: BOXPARK provides the best of both worlds— business storage and a business address (for mail and ACRA registration).
• Excellent Customer Service: Our staff are reliable and friendly. They will explain the storage sizes/packages, bring you around to see the available rooms (and can recommend the best-fit size for your items), and guide you through all the necessary admin.
• Tip-top condition storage facilities: Our self-storage facilities are designed to be well-ventilated with natural airflow and mechanical fans. We also take pride in keeping our bright warehouse space clean and well-maintained.

The BOXPARK building has many loading/unloading facilities. We have:

• 2 passenger lifts
• 2 cargo/goods lift
• 5 loading unloading bays (which cater for 40-foot containers)